Zhakupova Svetlana Kabykenovna is a Vice-Minister of Labor and Social Protection of Population of the Republic of Kazakhstan.
In the sphere of social protection of the population, Ms. Zhakupova started her professional way as a Specialist of the State Center for Pension Payment of Akmola region. Three years later, in 2001, she became a Head of that Center.
In 2008, she was invited to work as a Director of Social Security and Social Insurance Department at the Ministry of Labor and Social Protection of Population, where she worked until 2011.
From 2011 to 2013, Svetlana Zhakupova worked as a Program Manager at the Project Office of National Information Technologies JSC, which is the operator of the information and communication infrastructure of the e-government and a single Contact Center for the public services provision in the Republic of Kazakhstan.
In 2013, she returned to the civil service and was appointed as a Vice-Minister of Labor and Social Protection. In the Government, Svetlana Zhakupova is responsible for formation and implementation of the state policy in the field of pensions, compulsory social insurance, social services, and social support for socially vulnerable groups.
Ms. Zhakupova is one of the effective managers in the Government of Kazakhstan.
For all the years of her management there have been significant changes in the cumulative pension system, in the field of compulsory social insurance, compulsory insurance of an employee against accidents in the performance of labor (official) duties.
During her work, the Convention on the Rights of Persons with Disabilities was ratified, reforms were carried out in the social services system, and stated allowance was adapted for low-income families.
The undoubted and unquestionable merit of Svetlana Zhakupova in social protection system is digitization, which made it possible to personalize more than 15 million Kazakhstan people, and provide them with automated state services.
Awarded the Order “Kurmet” (2017) for merits in the development of the social sphere and for exemplary service in state bodies.